Privacy Policy

At Rechargely we are committed to protecting your privacy. Please review this Privacy Policy carefully before using our service.

1. General

1.1. Rechargely ("the Company"), with email support@rechargely.online, processes your personal data through your use of our products or platform ("Services"). The Company handles your information confidentially and responsibly, complying with applicable data protection laws.

1.2. This Privacy Policy explains the Company's data collection and usage practices, offering transparency regarding personal data processing.

1.3. For certain products, the Company only processes data according to purposes and methods you determine, with separate data processing agreements provided where applicable.

1.4. The Company serves as the data controller.

2. Data We Process

2.1. The Company processes personal data you provide during registration or service use.

2.2. Website Use: The Company collects browser-communicated data necessary for proper website display and security, including: IP address; date/time stamps; requested pages; access status codes; and browser/operating system information.

2.3. Registration Data: Upon registration, the Company collects: registration details (date, password); personal information (name, email, phone number, address, national ID); optional company information (name, registration number, incorporation date); and payment information where applicable.

2.4. Transaction Data: The Company processes data related to airtime recharge transactions, including recipient phone numbers, amounts, network operators, and transaction timestamps.

2.5. Product Use Data: Data processed during service use is handled by the Company as a processor only, not controller, where you use the platform on behalf of third parties.

3. Why We Process Your Data

3.1. Purpose: Data processing pursues these objectives: providing and improving Services; processing airtime recharge transactions; customer relationship management; ensuring security and stability; and complying with regulatory requirements.

3.2. Lawfulness: Processing lawfulness stems from: your explicit consent; necessity for contract fulfilment; compliance with legal obligations; and legitimate interests pursued by the Company or third parties.

3.3. Legitimate Interests: These include monitoring and improving Services, supporting customers, protecting security and integrity, fraud prevention, and providing relevant communications.

4. How We Use and Transfer Your Personal Data

4.1. Use: The Company uses provided data only for the stated purposes.

4.2. Transfer: Data transfers to third parties occur only when necessary for the stated purposes, requested by authorities, court-ordered, or with your prior consent.

4.3. Service Providers: We work with trusted third-party service providers including mobile network operators (for airtime delivery), payment processors, cloud hosting providers, and analytics services. All service providers are contractually bound to protect your data.

4.4. Where data is transferred to service providers in jurisdictions outside Zimbabwe, we ensure adequate data protection standards are maintained.

5. Storage and Data Safety

5.1. Storage Period: Data is retained while you remain a registered user, and thereafter only if legally necessary (warranty, limitation, or retention periods).

5.2. Deletion: Data is deleted when you revoke consent, data is no longer needed for contract fulfilment, or storage becomes legally impermissible. Legal necessity for accounting and regulatory purposes may prevent immediate deletion.

5.3. Safety Measures: The Company employs encrypted transmission (TLS/SSL), encrypted storage, authorization systems, data backup procedures, and physical server security. Safety measures are continuously revised and improved.

6. Your Rights

6.1. Exercise of Rights: Send requests via email to support@rechargely.online.

6.2. Revocation of Consent: You may revoke consent for future processing at any time, though prior processing remains lawful.

6.3. Right of Access: You may obtain confirmation of whether data is processed and specific information about processing purposes, data categories, potential recipients, and storage duration.

6.4. Right to Rectification: You may request correction of inaccurate data, which the Company will rectify without undue delay.

6.5. Right to Erasure: Request data deletion via email. The Company will erase data as soon as possible unless legal provisions prevent erasure.

6.6. Right to Restriction: You may obtain processing restrictions in these cases: during access enquiries if requested; if processing appears unlawful but you oppose erasure; if you require data for legal claims; or after objecting to processing.

6.7. Right to Data Portability: You may receive data in structured, commonly used, machine-readable formats and transmit it to another controller without hindrance from the Company.

6.8. Right to Object: You may object to data processing at any time.

6.9. Right to Lodge a Complaint: You may file complaints with the relevant data protection authority regarding alleged violations of your data protection rights.

7. Cookies

7.1. What are Cookies? The website uses cookies — small text files stored on your device by your browser. When you access the website again, your browser sends cookies back to our servers, enabling evaluation for various purposes including session management and navigation facilitation.

7.2. Disabling Cookies: You may disable cookies through your browser settings. However, this may limit website functionality.

7.3. Essential Cookies: We use essential cookies required for the proper functioning of the platform, including session tokens and security cookies.

8. Analytics Services

8.1. We may use analytics services to understand how our platform is used. Information collected by analytics services is used solely to improve our Services.

8.2. Where analytics services transmit data to servers outside Zimbabwe, we ensure adequate data protection standards are maintained.

8.3. You may opt out of analytics tracking where browser-based opt-out mechanisms are available.

9. Changes to This Privacy Policy

9.1. Material policy changes will be posted in the Services and on this page. When changes significantly affect your data protection rights, we will notify you via email or prominent notice within the platform.

10. Contact

If you have any questions about this Privacy Policy, please contact us at support@rechargely.online.